Sky stream pin wont work

[skycustomer29]

Hello, just received sky stream but the pin won't work it tells me to enter the last 4 digits of my mobile number which I did and I haven't changed in 6 years I press forgot pin and it asks for the last 4 digits of my payment method which is direct debit so I put my last 4 digits of bank account number which has not changed in  3 years but it says incorrect and it's the second time I've been asked to wait 10 mins I also tried my last 4 digits of sort code which didn't work. Does anyone know how to fix this?

[Jporch316]

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@skycustomer29 wrote:

Hello, just received sky stream but the pin won't work it tells me to enter the last 4 digits of my mobile number which I did and I haven't changed in 6 years I press forgot pin and it asks for the last 4 digits of my payment method which is direct debit so I put my last 4 digits of bank account number which has not changed in  3 years but it says incorrect and it's the second time I've been asked to wait 10 mins I also tried my last 4 digits of sort code which didn't work. Does anyone know how to fix this?

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Hi 

I have escalated your post to the online sky community support team. Please look out for an invitation to chat with them on this forum ....

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @skycustomer29 to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[StaceyMayhem86]

I am having this exact same issue! Why won't my details work?

[Brill+Gill]

Hi @StaceyMayhem86, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141