Sky stream pin wont work

[skycustomer29]

Hello, just received sky stream but the pin won't work it tells me to enter the last 4 digits of my mobile number which I did and I haven't changed in 6 years I press forgot pin and it asks for the last 4 digits of my payment method which is direct debit so I put my last 4 digits of bank account number which has not changed in  3 years but it says incorrect and it's the second time I've been asked to wait 10 mins I also tried my last 4 digits of sort code which didn't work. Does anyone know how to fix this?

[Jporch316]

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@skycustomer29 wrote:

Hello, just received sky stream but the pin won't work it tells me to enter the last 4 digits of my mobile number which I did and I haven't changed in 6 years I press forgot pin and it asks for the last 4 digits of my payment method which is direct debit so I put my last 4 digits of bank account number which has not changed in  3 years but it says incorrect and it's the second time I've been asked to wait 10 mins I also tried my last 4 digits of sort code which didn't work. Does anyone know how to fix this?

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Hi 

I have escalated your post to the online sky community support team. Please look out for an invitation to chat with them on this forum ....

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @skycustomer29 to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.