Sky stream picture keeps freezing.

[FionaBannister]

Sky stream picture keeps freezing when watching channels and Apps. We can still hear sound but the picture stalls then skips to the correct place. Occasionally the TV goes black with a message saying “waiting for program to load”.  

[Exiled-in-HH]

What is your routers sync speed to the internet?

What is your Sky Puck connection speed to the internet?

Do you use WiFi or an Etherne cable to connect your Sky Puck to your BB router?

Who is your ISP?