@Sarah17101 How is your puck connected to your router? What are your broadband speeds?
What speed is the puck getting? To get the speed open the Netflix app o the puck, go to Get Help and run the connection test.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
