0

Discussion topic: Sky stream making a buzzing noise

Reply
This message was authored by Connor25 This message was authored by: Connor25

Sky stream making a buzzing noise

Hi I have followed help guidelines online reset it change sound output and everything. but my sky stream seems to be outputting a buzzing noise. I thought it might be the TV so I tried a different device no buzzing at all. Buzzing is only happening when sky stream is on can you help me? 
thanks 

Reply

All Replies

This message was authored by Ellie_TV This message was authored by: Ellie_TV

Re: Sky stream making a buzzing noise


@Connor25 wrote:

Hi I have followed help guidelines online reset it change sound output and everything. but my sky stream seems to be outputting a buzzing noise. I thought it might be the TV so I tried a different device no buzzing at all. Buzzing is only happening when sky stream is on can you help me? 
thanks 


Give Sky a ring and ask for a replacement puck. There have been a few reports of some pucks making strange buzzing noises. 

This message was authored by DaveNW This message was authored by: DaveNW

Re: Sky stream making a buzzing noise

I recently re-subscribed and got my puck today. I’m using a HiSense U7N TV. Switching to PCM in the audio settings fixes the issue. It’s most noticeable in the Auto setting, but I can also hear it in the Dolby audio settings. I’m not too worried right now since I don’t have the UHD and Dolby Atmos pack right now. But I guess I’ll need to switch to Dolby audio if I ever upgrade. I’m wondering if this is a common problem and if it’s worth exchanging the puck (i.e., if a replacement  would have the same issue).


there's another thread here I've just noticed which might help if we add our setup details to: https://helpforum.sky.com/t5/Sky-Stream/Humming-noise-that-disappears-when-using-PCM/td-p/4824880/pa... as it seems that Sky want to look into this further.

 

Thanks

 

 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion