Sky stream judder

[darrenturner]

Hi my newly installed sky stream puck keeps freezing for a second then is fine for a minute or so and it repeats. Any help please 

[Angel_Aka]

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@darrenturner wrote:

Hi my newly installed sky stream puck keeps freezing for a second then is fine for a minute or so and it repeats. Any help please 

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Tried rebooting it? Checked your broadband speed? Run a network check from the get help menu on the Netflix app. This will tell you the speed the puck is actually receiving. A minimum of 25Mbps is required. 

[darrenturner]

We are on full fibre new sky internet hub and brand new puck. Just changed contract so they are getting a call this evening as still in 30 day cooling period

[Tommy2]

I understand that youve tried rebooting it and taht youve got full fibre but what is the WIFI coverage like ? it may be worth going on the Netflix app and permoring a speed test.

[Hunter2660]

Absolutely try the Netflix app speed test first. It doesn't matter what speed the router is receiving if the puck isn't getting an adequate stable connection.

[darrenturner]

The router is 600 mm from the puck I was thinking about trying a data cable I know it's only 100mbs but worth a try. I also have a sky glass air tv but I haven't looked at that and again room above the router

[Angel_Aka]

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@darrenturner wrote:

The router is 600 mm from the puck I was thinking about trying a data cable I know it's only 100mbs but worth a try. I also have a sky glass air tv but I haven't looked at that and again room above the router

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Yes, if you've got an ethernet cable handy connect it to the puck and your router, then turn WiFi off on the puck's network settings. Do a restart of the puck to make sure it locks the ethernet connection. They have an annoying habit of trying to use WiFi even when the ethernet cable is attached. 

[purpleparrotuk]

Is your box on Q38 software? Check in the settings. If it is there is a bug that causes this and no matter what you do it might not fix it.