Sky stream issues

[Alan296]

I have had my sky puck up and running for 3 weeks. Every day I have to reset it as the picture freezes. It is connected by WiFi using EE and is in the same room. Also last night I could not get onto Sky store using my login. Are both these issues normal or have I a faulty box. Not impressed with sky at all.

[Stephen+Mourton]

@Alan296   Hi Alan. Obviously what is happening is not normal but not necessarily a problem with your box.  It is more likely your set up.

You say the router is in the same room as your puck, but does it have a clear line of sight to each other with nothing in the way?  Also check if your puck has a clear space all around it without it not sitting on a dvd player or sound bar and nothing on top of it. 
Check all these things and report back, also knowing your internet speed would help.  

[MarkGoldsmith]

If you are using EE broadband you may be hitting an issue that has affected other EE broadband users.

If you take a look at this thread https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-losing-connection/m-p/5168211#M175043 you will see what the solution was that sorted the problem out for another customer.