@SteveYule Freezing normally indicates poor wifi speeds, open the netflix app on your puck, go to get help and run a speed test.
You need at least 25mbps for HD & 30mbps for UHD. Anything less will cause such issues.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
