Discussion topic: Sky stream equipment

This message was authored by: KazzaH · ‎14 Jul 2025

What equipment should I receive for Sky Stream? So far I have been sent two pucks.

This message was authored by: GD1 · ‎14 Jul 2025

@KazzaH What did you order? If it was Sky stream and nothing else then that is all you will receive.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Anonymous · ‎14 Jul 2025

@KazzaH If you ordered two pucks then that's what you'll receive. Just plug them in and follow the on screen prompts.

I presume you also have a Whole Home subscription too? (If not you won't be able to use both pucks).

This message was authored by: TimmyBGood · ‎14 Jul 2025

@KazzaH

Note that Sky Stream is a subscription television product. If you asked for Sky Broadband at the same time as placing the order for Sky Stream, that's fulfilled on a completely different timescale.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Sky stream equipment

Sky stream equipment

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