Hi @Daniel139
This would point to something locally to you. Who is your ISP? And what is your broadband speed? Stream needs 25Mbps for HD and 30Mbps for UHD. You can check the speed your puck is getting in the netflix app (open the netflix menu > scroll down to get help? > Select connection check).
It's sounds like some sort of contention happing, particularly if there is a consistent pattern to the issue.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
