Discussion topic: Sky stream cutting out
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Message posted on 23 Mar 2026 09:05 PM
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Sky stream cutting out
Sky stream keeps cutting out, the picture is freezing up. Seems worst on bbc channels but even cuts on prime. Internet also with sky at 500mbs and connection isn't a problem on other devices. Have tried pulling the power for 30secs but nothing fixing it.
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All Replies
Message posted on 24 Mar 2026 09:28 AM
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Re: Sky stream cutting out
Hi @Sussex2026, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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