Sky stream cutting out

[Sussex2026]

Sky stream keeps cutting out, the picture is freezing up. Seems worst on bbc channels but even cuts on prime. Internet also with sky at 500mbs and connection isn't a problem on other devices. Have tried pulling the power for 30secs but nothing fixing it.

[Brill+Gill]

Hi @Sussex2026, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141