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Discussion topic: Sky stream constantly going off no Internet connection

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This message was authored by Holly931 This message was authored by: Holly931

Sky stream constantly going off no Internet connection

Everyday day my sky stream is going off at least 5-10 timed saying no Internet connection yet I have WiFi and puck in bedroom works fine
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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky stream constantly going off no Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Holly931 wrote:
Everyday day my sky stream is going off at least 5-10 timed saying no Internet connection yet I have WiFi and puck in bedroom works fine

How far away is your puck from the router ? Sounds like your WiFi signal is getting blocked somehow ... 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
Holly931
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This message was authored by Holly931 This message was authored by: Holly931

Re: Sky stream constantly going off no Internet connection

Thanks for reply it's about 15 fest away 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky stream constantly going off no Internet connection

Posted by a Superuser, not a Sky employee. Find out more

Try resetting the network connection in the settings and re connect to your WiFi 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky stream constantly going off no Internet connection


@Holly931 wrote:
Everyday day my sky stream is going off at least 5-10 timed saying no Internet connection yet I have WiFi and puck in bedroom works fine

Sky need to improve their error messages.... should say lost connection to Sky Stream server🤔

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