Sky stream box has stopped working it will not switch on

[Mattjen]

Sky steam box has stopped working and will not switch on

[Mister_Dalek]

---

@Mattjen wrote:

Sky steam box has stopped working and will not switch on

---

Have you powered it off at the wall for a minute then tried again?

Is there a white light on the front of the puck? It could be the remote is duff - they fail quite often. 

[Mattjen]

I have powered it off and in a number of times and there is no light on the puck  the remote is working as it can still set the volume  

[MarkGoldsmith]

---

@Mattjen wrote:

Sky steam box has stopped working and will not switch on

---

Does it turn on using the button on the bottom of the puck?

[Mattjen]

No it doesn't  there is nothing

[MarkGoldsmith]

How long did you unplug it for? Did you try unplugging it for about 10 minutes?

[Mister_Dalek]

---

@Mattjen wrote:

No it doesn't  there is nothing

---

It's probably a duff one. Best ring Sky & get a replacement.