0

Discussion topic: Sky stream box has stopped working it will not switch on

Reply
Avatar for Mattjen
Level 1 icon
What's this?
This message was authored by: Mattjen

Message posted on ‎12 Aug 2024 01:47 PM

Sky stream box has stopped working it will not switch on

Sky steam box has stopped working and will not switch on

Report post
Post 1 of 7
732 Views
0 Likes
Reply
Reply

All Replies

Avatar for Mister_Dalek
Level 8 icon
What's this?
This message was authored by: Mister_Dalek

Message posted on ‎12 Aug 2024 01:56 PM

Re: Sky stream box has stopped working it will not switch on

@Mattjen wrote:

Sky steam box has stopped working and will not switch on

Have you powered it off at the wall for a minute then tried again?

Is there a white light on the front of the puck? It could be the remote is duff - they fail quite often. 

Report post
Post 2 of 7
727 Views
0 Likes
Reply
Avatar for Mattjen
Level 1 icon
What's this?
Topic Author
This message was authored by: Mattjen

Message posted on ‎12 Aug 2024 02:00 PM

Re: Sky stream box has stopped working it will not switch on

I have powered it off and in a number of times and there is no light on the puck  the remote is working as it can still set the volume  

Report post
Post 3 of 7
722 Views
0 Likes
Reply
Avatar for MarkGoldsmith
Level 14 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎12 Aug 2024 02:05 PM

Re: Sky stream box has stopped working it will not switch on

Posted by a Superuser, not a Sky employee. Find out more
@Mattjen wrote:

Sky steam box has stopped working and will not switch on

Does it turn on using the button on the bottom of the puck?

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 4 of 7
719 Views
0 Likes
Reply
Avatar for Mattjen
Level 1 icon
What's this?
Topic Author
This message was authored by: Mattjen

Message posted on ‎12 Aug 2024 02:08 PM

Re: Sky stream box has stopped working it will not switch on

No it doesn't  there is nothing

Report post
Post 5 of 7
715 Views
0 Likes
Reply
Avatar for MarkGoldsmith
Level 14 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎12 Aug 2024 02:21 PM

Re: Sky stream box has stopped working it will not switch on

Posted by a Superuser, not a Sky employee. Find out more

How long did you unplug it for? Did you try unplugging it for about 10 minutes?

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 6 of 7
694 Views
0 Likes
Reply
Avatar for Mister_Dalek
Level 8 icon
What's this?
This message was authored by: Mister_Dalek

Message posted on ‎12 Aug 2024 04:56 PM

Re: Sky stream box has stopped working it will not switch on

@Mattjen wrote:

No it doesn't  there is nothing

It's probably a duff one. Best ring Sky & get a replacement. 

Report post
Post 7 of 7
662 Views
Reply
Reply