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Discussion topic: Sky stream box has stopped working it will not switch on

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Mattjen
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Sky stream box has stopped working it will not switch on

‎12 Aug 2024 01:47 PM

Sky steam box has stopped working and will not switch on

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Mister_Dalek
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Re: Sky stream box has stopped working it will not switch on

‎12 Aug 2024 01:56 PM

@Mattjen wrote:

Sky steam box has stopped working and will not switch on

Have you powered it off at the wall for a minute then tried again?

Is there a white light on the front of the puck? It could be the remote is duff - they fail quite often. 

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Mattjen
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Re: Sky stream box has stopped working it will not switch on

‎12 Aug 2024 02:00 PM

I have powered it off and in a number of times and there is no light on the puck  the remote is working as it can still set the volume  

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MarkGoldsmith
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Re: Sky stream box has stopped working it will not switch on

‎12 Aug 2024 02:05 PM

Posted by a Superuser, not a Sky employee. Find out more
@Mattjen wrote:

Sky steam box has stopped working and will not switch on

Does it turn on using the button on the bottom of the puck?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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Mattjen
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Re: Sky stream box has stopped working it will not switch on

‎12 Aug 2024 02:08 PM

No it doesn't  there is nothing

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MarkGoldsmith
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Re: Sky stream box has stopped working it will not switch on

‎12 Aug 2024 02:21 PM

Posted by a Superuser, not a Sky employee. Find out more

How long did you unplug it for? Did you try unplugging it for about 10 minutes?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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Mister_Dalek
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Re: Sky stream box has stopped working it will not switch on

‎12 Aug 2024 04:56 PM

@Mattjen wrote:

No it doesn't  there is nothing

It's probably a duff one. Best ring Sky & get a replacement. 

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