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Discussion topic: Sky stream box has stopped working it will not switch on

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This message was authored by Mattjen This message was authored by: Mattjen

Sky stream box has stopped working it will not switch on

Sky steam box has stopped working and will not switch on

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This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Sky stream box has stopped working it will not switch on


@Mattjen wrote:

Sky steam box has stopped working and will not switch on


Have you powered it off at the wall for a minute then tried again?

Is there a white light on the front of the puck? It could be the remote is duff - they fail quite often. 

Mattjen
Topic Author
This message was authored by Mattjen This message was authored by: Mattjen

Re: Sky stream box has stopped working it will not switch on

I have powered it off and in a number of times and there is no light on the puck  the remote is working as it can still set the volume  

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky stream box has stopped working it will not switch on

Posted by a Superuser, not a Sky employee. Find out more

@Mattjen wrote:

Sky steam box has stopped working and will not switch on


Does it turn on using the button on the bottom of the puck?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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Mattjen
Topic Author
This message was authored by Mattjen This message was authored by: Mattjen

Re: Sky stream box has stopped working it will not switch on

No it doesn't  there is nothing

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky stream box has stopped working it will not switch on

Posted by a Superuser, not a Sky employee. Find out more

How long did you unplug it for? Did you try unplugging it for about 10 minutes?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


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This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Sky stream box has stopped working it will not switch on


@Mattjen wrote:

No it doesn't  there is nothing


It's probably a duff one. Best ring Sky & get a replacement. 

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