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Discussion topic: Sky stream and puck
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This message was authored by: Unhappy67
Message posted on 03 Jul 2025 11:05 PM
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Sky stream and puck
So, been a customer for about 6 weeks. So far gone through 3 remotes. That no one in the community can answer. I also, from day one have been unable to skip ads (I pay to have that) when I rewind shows a minute or less, it jumps back to the start of the show. When you then fast forward and press play it goes back to the start. I have to turn off the puck and restart. It's an embarrassment and poor to say the least, my actual opinion of sky would get me banned from here. Virgin were awful, but miles better than this rubbish
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This message was authored by: mikealanr
Posted by a Superuser, not a Sky employee.
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Message posted on 04 Jul 2025 07:51 PM
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Re: Sky stream and puck
Hi @Unhappy67
We are fellow subscribers on the community not Sky. The best action If your not happy make a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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