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Discussion topic: Sky stream and puck

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This message was authored by: Unhappy67

Sky stream and puck

So, been a customer for about 6 weeks. So far gone through 3 remotes. That no one in the community can answer. I also, from day one have been unable to skip ads (I pay to have that) when I rewind shows a minute or less, it jumps back to the start of the show. When you then fast forward and press play it goes back to the start. I have to turn off the puck and restart. It's an embarrassment and poor to say the least, my actual opinion of sky would get me banned from here. Virgin were awful, but miles better than this rubbish
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This message was authored by: mikealanr

Re: Sky stream and puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Unhappy67 

 

We are fellow subscribers on the community not Sky. The best action If your not happy make a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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