Sky stream Puc woes

[Moose731]

Sky stream has been a nightmare today, freezing crashing, keep resetting it. BBC iPlayer and channel 5 app keep crashing. Has there been a software update that has caused this?

note - 2000 mb fibre connection, puc and broadband been reset and it's not stable at all

[Moose731]

Getting the technical fault every 10mins on every live channel

[Stephen+Mourton]

@Moose731    You seem to imply it has all been working properly but has just started doing this.  If so has anything change with the setup, has someone put an object on or close to the puck or moved the router?  The puck needs about 6 inches all around it away from other objects.  Also try an app refresh, go to Settings, System management, Reset & update and select App refresh.  Wait for it to return you to the Home Screen, this takes a few minutes.

[Moose731]

Yes it started yesterday really bad, had glitches and crashes before, but not ever 10-15mins or so even on normal channels. This was using Ethernet so tired to change to WiFi, but the same. The sky app shows I have a problem with a pic, and poor connections, but no suggestions on what to do for this issue. Weirdly on the Netflix app, I was getting 80mb on Ethernet, when changing to WiFi now gets 500mb.

everything else in the house works fine pcs, iPads, phones, ps5 etc.

[TimmyBGood]

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@Moose731 wrote:

Weirdly on the Netflix app, I was getting 80mb on Ethernet, when changing to WiFi now gets 500mb.

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That's as expected: the Stream puck is specified as WiFi 6 but only has a 100Mbs ethernet chipset.

[Moose731]

Think I found the issue, seems a UniFi update has changed something with ipv6, and disabling this has fixed the poor connection issue.