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Discussion topic: Sky steam puck won’t connect to the internet

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This message was authored by: Mace80

Sky steam puck won’t connect to the internet

Turning on sky and the steam puck won't connect to the internet, reset router and steam puck and still no joy. 

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This message was authored by: mikealanr

Re: Sky steam puck won’t connect to the internet

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mace80 

 

You will need to provide some more information. Is this a new set up or has it been working previously? Who is the isp? When on the no connection screen what happens if you press the home button (does the home screen show after a few goes?).

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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