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Discussion topic: Sky steam box freezes

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This message was authored by: Matey22

Sky steam box freezes

from time to time my Sky streaming box freezes and it doesn't matter what I do I have to turn everything off avd restart, router, wifi and the steam box . So irritating I'm thinking of ditching Sky when my contract comes up . 

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This message was authored by: MarkGoldsmith

Re: Sky steam box freezes

Posted by a Superuser, not a Sky employee. Find out more

@Matey22 wrote:

from time to time my Sky streaming box freezes and it doesn't matter what I do I have to turn everything off avd restart, router, wifi and the steam box . So irritating I'm thinking of ditching Sky when my contract comes up . 


One common cause of this is due to not closing apps. When you are leaving an app its best to not press the home button and instead keep pressing the back button. Once you are in the App home page one more press of the back button will either exit the app to the Sky Home screen, bring up a prompt asking you to exit (e.g BBC IPlayer) or bring up the app's side menu where you should see an exit button (e.g Netflix).

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This message was authored by: Matey22

Re: Sky steam box freezes

I had already read that comment and i close apps by using the back button! This freezing is on normal tv channels!!!

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