Hi @SG49
One way to see if it is hardware or environment is move a good / working puck to location with the issue and move the misbehaving puck to a good / workin location. If they behave as they are now - likely hardware. If not it's environment (i.e. WiFi blackspot).
If hardware you will need to engage sky to arrange a replacement as we are fellow customers here on the community.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
