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Discussion topic: Sky Puck

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Avatar for Puck2
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This message was authored by: Puck2

Message posted on ‎10 Aug 2026 11:21 PM

Sky Puck

My Sky Puck isn't working, the lights come on but it's not connecting through the TV, I tried a puck from another room & that worked great, I used same cables as the puck that isn't working. I've reset  the puck several times. 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎10 Aug 2026 11:54 PM

Re: Sky Puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Puck2 

 

Wor though this article: https://www.sky.com/help/articles/no-input-no-signal-sky-stream

 

You have done most of it. It may be a case of you need a replacement puck and need to speak to sky to arrange this. The community is customer helps customer.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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