Sky pucks freezing

[Polwood]

It's the worse piece if kit I ever bought , do not buy it it's garbage . I pay over 125 a month and also had to buy the pucks and they are a complete waste of money . If you want to watch sky uninterrupted keep the dish.    And that's with 900 m/s broadband. So it's not the network.   
DO NOT BUY THIS.   

[Carolmac50]

Thanks, I had no idea about this. I signed up with them back in September and I've had issues since day 1.  There are a lot of good tips here and I've tried every single one of them, even did a factory reset as a last resort earlier with no success.  I'll be phoning them in the morning to cancel, I've had enough.

[PC_Surgeon]

I'm having exactly the same issues. The pick stutters, blanks, randomly resets and occasionally freezes requiring a hard reset (pulling the power).

I called sky to get a replacement puck, which arrived but had exactly the same issues. I have 1GB internet, so bandwidth is not the problem. It's the shonky hardware/software that Sky have chosen to shaft their users. This is a case of the least possible money spent and smacks of a shameless cash grab.

With the helpful knowledge found in this thread that I can cancel in 31 days without penalty, I'm offsky... Literally and figuratively!