Streaming cuts to black screen.

[ConorRoge]

Does anyone else's streaming get randomly interrupted and the screen goes blank for a few seconds but sound continues? 

can't seem to get any answers on the service checker so at abit of a loss. We also get the odd high pitch frequency spike now and again which is strange. Puck was only plugged in 5 days ago. 

Any help would be much appreciated. Thanks 

[Angel_Aka]

@ConorRoge 

Have you checked the broadband speed being received by the puck? Do this by running a network check from the get help menu on the Netflix app. 
Sky Stream relies entirely on you providing as fast and stable a network connection as possible. The pucks are susceptible to interference and speed fluctuations so you may need to do a bit of troubleshooting to improve your experience. 
If the puck itself is at fault then Sky should replace it.