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Discussion topic: Sky puck

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Avatar for Janetkilmurry
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This message was authored by: Janetkilmurry

Message posted on ‎11 May 2025 03:29 PM

Sky puck

Hi I phoned on Friday to get whole home when will I receive my tv puck
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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎11 May 2025 03:43 PM

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Janetkilmurry 

 

We are fellow customers on the community so cannot answer that. It should show in order tracking in the my Sky app.

 

Usually they are sent next day but it does depend on time ordered, stock availability etc.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎11 May 2025 03:51 PM

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Sky Stream pucks that are ordered separately will be delivered by our delivery partner, DPD.

 

Order confirmed: Delivery date*:
By 9pm Monday – Thursday Next day
After 9pm Monday – Wednesday 2 days
After 9pm Thursday – 3pm Sunday Monday
After 3pm Sunday Tuesday

As mentioned above, keep checking your MySky for any tracking progress.

If all goes to the above timings, you should get a text/email from DPD later today or overnight with the tracking and expected delivery timeframe 


All the delivery details laid out here;

https://helpforum.sky.com/t5/forums/replypage/board-id/sky-stream/message-id/51522

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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