Can't View uGold or uAlibi

[Des16]

I'm based in Ireland and recently signed up to Sky Stream.

I have the following:

Sky Essential TV

Netflix Basic

Sky Sports

Sports Extra

discovery+ Standard

When I go to view Alibi or Gold, I'm told I need to purchase a subscription.  However, I can't see an option to purchase anything additional that looks relevant on Sky.com.

Does anyone know how I can solve this?  It seems impossible to speak with a human in Sky these days.

[Anonymous · Accepted solution]

Your subscription doesn't include those channels that's why 

[MarkGoldsmith]

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@Des16 wrote:

I'm based in Ireland and recently signed up to Sky Stream.

I have the following:

Sky Essential TV

Netflix Basic

Sky Sports

Sports Extra

discovery+ Standard

When I go to view Alibi or Gold, I'm told I need to purchase a subscription.  However, I can't see an option to purchase anything additional that looks relevant on Sky.com.

Does anyone know how I can solve this?  It seems impossible to speak with a human in Sky these days.

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You need to upgrade from Essential TV to Ultimate TV. The essential TV is just a smaller number of free to air channels.

[Des16]

Thanks for the responses.  Looking at options for upgrading, I don't see Sky Ultimate.  Maybe it's not available in Ireland.

I have everything bar Movies and Kids according to Sky.com, neither of which I need.

[Anonymous]

If you have sky essentials you do not have everything bar sports and movies I am afraid 

[Paul+Boland]

@Des16 

Sky Ultimate TV is a available subscription option in Republic of Ireland

There are two base packs to choose from:

1. Sky Essential TV: Includes Sky Atlantic, Netflix Standard (with Ads), discovery+, and 90+ additional channels.

2. Sky Ultimate TV: Includes everything in Essential TV, plus 42 premium channels like Sky Max, U&Gold, Sky Witness, and more.

https://www.sky.com/ie/tv/stream

You need Sky Ultimate TV Subscription to get access to U&alibi and U&GOLD

TV channel list Republic of Ireland

https://www.sky.com/help/articles/tv-channel-list-sky-glass-roi

I'm based in Republic of Ireland and have the following

Sky Glass Gen 1 (65 Inch) and 2 Sky Stream Pucks

I have the following Subscriptions

Sky Ultimate TV

Netflix Premium

Sky Sports

Sky Cinema

Sports Extra (Republic of Ireland only) (This subscription includes both TNT Sports and Premier Sports)

LFCTV

UHD & Dolby Atmos

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