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Discussion topic: Sky puck

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Avatar for Marsh3
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This message was authored by: Marsh3

Message posted on ‎04 Mar 2025 05:43 PM

Sky puck

My sky puck is not staying on.

I've done the recovery process

and when the power is turned on the sky logo comes up n just goes off, it not even responding to the remote

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎04 Mar 2025 07:53 PM

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Avatar for Lisa-P1987
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This message was authored by: Lisa-P1987

Message posted on ‎05 Mar 2025 08:44 AM

Re: Sky puck

Thanks for escalating this. We’ve sent Marsh3  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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