Sky puck won’t switch on

[Noddy74]

Hi,

my sky puck appears to have stop responding, it started by just switching on and the white light would stay on but no picture, so I did a hard reset by holding down the standby button etc, it's flashed coloured lights for a short while then it just switches off again, then when I try to switch on again, it just does the same, tried a couple of times and nowt?

any ideas?

[Jporch316]

@Noddy74 

I have  escalated your post to the online sky community support team .... lookout for an invitation to chat with them

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[Noddy74]

Still haven't heard from anyone, tried the chat multiple time, useless 😡

[Noddy74 · Accepted solution]

It's been sorted now, spoke to an advisor, basically I was resting the puck by pulling the power cable out and not switching on and off at the plug!

[Tom-W19]

Hi @Noddy74 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.