@PeggySue222 wrote:
I have a Sky puck, Wifi 6 from Virgin media 130 Mbps internet.
Using the Sky puck, Channel 4 pauses at least twice an hour; looks like it is buffering. Sometimes it just restarts from the begining of the program. Channel 4 streams without issues using the TV's app (but you can't skip ads).
Also on most channels the paid for advert fast forward feature is a nightmare. I find it difficult to skip ads without going forward, back, forward and back and it behaves differently on different channels.
Two questions please:
Is this common behaviour?
What is the best way to get help from Sky?
Thanks.
This is common behaviour.
Ad skipping can be very temperemental and takes a lot of getting used to as it will never be as smooth as when fast forwarding or rewinding a recording on a hard drive as you do with Sky Q. I personally found it to be too frustrating and have ended up paying for ad-free premium subscriptions to ITVX and Channel 4+ to remove ads completely.
As for buffering on Channel 4, this would point to there being a potential issue with your WiFi signal. Sky Stream pucks are very sensitive to speed and quality fluctuations on your broadband. The service needs a constant connection to Sky's servers and any slow down or disruption to your WiFi signal can cause issues like you are experiencing.
Have you run a speed test on the puck? To do this open the Netflix app, navigate to the get help menu and run a network check. This will tell you the actual speed the puck is receiving.
