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Discussion topic: Sky puck won’t link after a full reset

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This message was authored by: Cm5

Message posted on ‎20 Mar 2024 05:21 PM

Sky puck won’t link after a full reset

I've had to reset my puck after following the help on the app. It now won't link to my account on the restart. Does anyone know how to sort it out?

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎20 Mar 2024 05:41 PM

Re: Sky puck won’t link after a full reset

Posted by a Superuser, not a Sky employee. Find out more

@Cm5  A full reset is never advised due to the issues that can be caused and should only be done while speaking to support if they ask you to.

 

You'll need to call Sky to resolve this issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Deedee36

Message posted on ‎20 Mar 2024 05:42 PM

Re: Sky puck won’t link after a full reset

Posted by a Superuser, not a Sky employee. Find out more

@Cm5 if you can't get it to link following the onscreen instructions you may have to phone sky 

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“Trying to help improve sky glass”
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This message was authored by: Jporch316

Message posted on ‎20 Mar 2024 07:34 PM

Re: Sky puck won’t link after a full reset

Posted by a Superuser, not a Sky employee. Find out more

Make sure you are signed into your MySky account on the web before going to the link on the tv screen 

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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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