Discussion topic: Sky puck won’t link after a full reset

This message was authored by: Cm5 · ‎20 Mar 2024

I've had to reset my puck after following the help on the app. It now won't link to my account on the restart. Does anyone know how to sort it out?

This message was authored by: GD1 · ‎20 Mar 2024

@Cm5 A full reset is never advised due to the issues that can be caused and should only be done while speaking to support if they ask you to.

You'll need to call Sky to resolve this issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Deedee36 · ‎20 Mar 2024

@Cm5 if you can't get it to link following the onscreen instructions you may have to phone sky

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“Trying to help improve sky glass”

This message was authored by: Jporch316 · ‎20 Mar 2024

Make sure you are signed into your MySky account on the web before going to the link on the tv screen

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

Discussion topic: Sky puck won’t link after a full reset

Sky puck won’t link after a full reset

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