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Discussion topic: Cannot set up sky hub seems frozen

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Avatar for Mexico14
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This message was authored by: Mexico14

Message posted on ‎20 Mar 2024 01:42 PM

Cannot set up sky hub seems frozen

Have received new sky hub boxes 2 have tried to set up the 1st one and it's just frozen in the set up process. It's says Your connected let's finish the rest of setup then a continue button it

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎20 Mar 2024 02:55 PM

Re: Cannot set up sky hub seems frozen

Posted by a Superuser, not a Sky employee. Find out more

@Mexico14  I believe you mean stream pucks?  Hubs are for broadband and you've never get more than one.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
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Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎20 Mar 2024 02:57 PM

Re: Cannot set up sky hub seems frozen

Posted by a Superuser, not a Sky employee. Find out more

First thing i'd suggest trying is unplugging the puck for a couple of minutes.

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