Sky puck won't go past 'youre connected let's get started'

[JOJC13]

As above, I get to this stage of set up. Click continue and the screen goes black, doesn't display anything at all. Tried a reset by holding the power button down for 30 seconds but still the same.

[Anonymous]

Try unplugging it at the wall for 5 minutes and then trying again.

[JOJC13]

Nope same issue. Now the white light is flashing with a black screen

[Anonymous]

It might be worth trying the recovery process.

Go through to step 4 here: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck 

[JOJC13]

Still black screens after the you are connected step. Will ring sky tomorrow, must be a dodgy box. Not a great start!

[yojimbo]

what was the solution in the end?  am now on my 3rd sky puck with this issue - feels like a software update has gone wrong andsky wont admit it, nor fix it