Sky puck technical faults

[Smiths6]

Very helpful indeed. Recently bought sky stream, ok for first couple of months now suddenly it has 'technical fault please try later' every other day. It is Rubbish. 
About to call and cancel, to find out if they want to hold me to contract or fix service which Sky doesn't seem to be able to provide.

[Paul066]

Unfortunately you have to give them every opportunity to fix it. I went through 3 pucks, a router and a lot of phone calls to finally get out of my contract with no penalty.

Ask to make a complaint about the service, you'll get a standard reply. Request it to be escalated and then tell them you're taking to offcom and trading standards for not providing the service as advertised.

It could get you out of contract faster.