Connecting to router but not getting WiFi

[DouglasT]

We are not able to access our Sky stream. The Setting show connected to Router but not getting WiFi. Tried all  the steps Switching on / off, Reset, etc. occasionally we get the Sky Home Screen but when we switch channels the screen goes black and we only get Audio. We cannot access any of the Apps on the system either 

[martswain]

Do you actually mean you ARE contected to the router's WiFi but aren't getting an INTERNET connection?

Are other devices connected to the router getting an internet connection?

Try an ethernet connection is the devices are close enough, make sure you disable wireless connections in the puck menu.

[DouglasT]

Hi

devices can register the router. So TV / Sky stream 

opens on "no internet connection"

then status is "Not Connected"

network name SKYBRVBB

connection to broadband Router "tick"

connection to internet "X"

we have Reset / re input password/ used WPS

just not appearing to find the server?

[DouglasT]

Other properties locally are experiencing the same issue. Devices connect to the Sky hub and have Wi-Fi, but Sky equipment is failing to establish the internet connection. Please check for a local broadband/communication issue between the hub/network and Sky’s servers.”