Discussion topic: Sky puck stuck on Home Screen
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 06 Dec 2025 02:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky puck stuck on Home Screen
Im new to sky - initiating sky puck worked just fine - later in day when switched back on sky puck is locked on Home Screen- I have turned this on and off - tried disconnecting from mains - left disconnected over night and still same issue when switching back on its stuck on home screen- sky remote wirks as this will switch tv on and off and increae/decrease volume- I have also tried unpaired and repairing remote - am now at a loss what do other than throw the damm thing out f the window - my first experience of sky leaving a lot to be desired
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 06 Dec 2025 04:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky puck stuck on Home Screen
@Trevs- I appreciate it can be very frustrating. Stream has to have very precise requirements. Firstly are you trying to connect via wi_fi or via Ethernet?
Message posted on 06 Dec 2025 04:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky puck stuck on Home Screen
Can you try the recovery procedure, as described on step 4 in this help article;
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page