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Discussion topic: Sky puck stuck on Home Screen

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This message was authored by: Trevs-

Sky puck stuck on Home Screen

Im new to sky - initiating sky puck worked just fine - later in day when switched back on sky puck is locked on Home Screen- I have turned this on and off - tried disconnecting from mains - left disconnected over night and still same issue when switching back on its stuck on home screen- sky remote wirks as this will switch tv on and off and increae/decrease volume- I have also tried unpaired and repairing remote - am now at a loss what do other than throw the damm thing out f the window - my first experience of sky leaving a lot to be desired 

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This message was authored by: Stephen+Mourton

Re: Sky puck stuck on Home Screen

Posted by a Superuser, not a Sky employee. Find out more

@Trevs-   I appreciate it can be very frustrating.  Stream has to have very precise requirements.  Firstly are you trying to connect via wi_fi or via Ethernet?

This message was authored by: lettice

Re: Sky puck stuck on Home Screen

Posted by a Superuser, not a Sky employee. Find out more

Can you try the recovery procedure, as described on step 4 in this help article;

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

 

 

 

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