Discussion topic: Puck continuously plays the same few seconds of live tv
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 22 May 2024 09:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Puck continuously plays the same few seconds of live tv
This only happens on uktv gold. The puck occasionally shows a black screen for a second, then goes back about 5 seconds and keeps replaying the same section followed by a second of black screen. To resolve, you can just switch channels and switch back again but it is slightly annoying.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 22 May 2024 09:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Puck continuously plays the same few seconds of live tv
@Jjjjjjjjjjjjj it is worth reporting this to Sky's Viewer Relationd team at viewerR@sky.uk give them as much detail as you can with the channel, the programme title and if you can a rough time where this happened. They can pass it on to the broadcaster who can check the file which is far more likely tge cause than your puck.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 22 May 2024 09:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Puck continuously plays the same few seconds of live tv
Seems to happen when the program is just about to switch to adverts.
Message posted on 22 May 2024 09:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Puck continuously plays the same few seconds of live tv
@Jjjjjjjjjjjjj ads on the puck are fed separately from the programme but tell Viewer Relations.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 22 May 2024 08:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Puck continuously plays the same few seconds of live tv
Mine is doing the exact same thing when watching Gold.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page