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Discussion topic: Puck continuously plays the same few seconds of live tv

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This message was authored by: Jjjjjjjjjjjjj

Puck continuously plays the same few seconds of live tv

This only happens on uktv gold.  The puck occasionally shows a black screen for a second, then goes back about 5 seconds and keeps replaying the same section followed by a second of black screen.  To resolve, you can just switch channels and switch back again but it is slightly annoying.

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This message was authored by: Chrisee

Re: Puck continuously plays the same few seconds of live tv

Posted by a Superuser, not a Sky employee. Find out more

@Jjjjjjjjjjjjj it is worth reporting this to Sky's Viewer Relationd team at viewerR@sky.uk give them as much detail as you can with the channel, the programme title and if you can a rough time where this happened. They can pass it on to the broadcaster who can check the file which is far more likely tge cause than your puck.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Jjjjjjjjjjjjj

Re: Puck continuously plays the same few seconds of live tv

Seems to happen when the program is just about to switch to adverts.

This message was authored by: Chrisee

Re: Puck continuously plays the same few seconds of live tv

Posted by a Superuser, not a Sky employee. Find out more

@Jjjjjjjjjjjjj ads on the puck are fed separately from the programme but tell Viewer Relations.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: John_SWFC

Re: Puck continuously plays the same few seconds of live tv

Mine is doing the exact same thing when watching Gold.

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