Sky puck software error

[Gerr1]

Hi, we received our puck today, not matter what I try, it gets as far as software error .

Even connected via ethernet.

Anyway to sort this?

 

[Angel_Aka]

@Gerr1 

Did you follow the troubleshooting on the advised link? There's a phone number to call at the end of it all - call it and Sky will send out a replacement puck if they can't get this one to function. 

[Gerr1]

I have been reading about people having issues with replacement picks. 

I followed all the troubleshooting.

It downloads the update, then have way through installing it gives the error.

[billx]

Hi, other than unplugging the power, then holding in the button on the underside and keep holding,  plug in the power.
Keep the button pushed in until the light flashes red/yellow.

This is a full factory reset. If this fails, then telephone sky.

[Gerr1]

Yes I tried the hard reset, power off, hold button until alternate colour flashes.

It then goes to download, asks me to hold 7 and 9.

Then the error pops up and asks to reboot.

Not looking good having issues from day one I have to say .

Thanks for your help

[Gerr1 · Accepted solution]

Just to let you guys know, I had to replace the puck.

New puck worked first time.

So if you have similar issues, highly likely it will need to be replaced.