0

Discussion topic: Asked to return something

Reply
Avatar for Trouble101
Level 1 icon
What's this?
This message was authored by: Trouble101

Message posted on ‎22 Jan 2026 02:35 PM

Asked to return something

Been sent some packaging to return a puck that I never had!

Report post
Post 1 of 3
89 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎22 Jan 2026 02:51 PM

Re: Asked to return something

Posted by a Superuser, not a Sky employee. Find out more

Hi @Trouble101 

 

You will need to contact sky. This is a customer helps customer community.

 

You can call them on 150 if you have a sky mobile or landline or on the number listed here: https://www.sky.com/help/articles/viewing-help

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 3
81 Views
0 Likes
Reply
Avatar for billx
Level 5 icon
What's this?
This message was authored by: billx

Message posted on ‎22 Jan 2026 03:06 PM

Re: Asked to return something

send the packaging back. Their system will then show it returned.

They made me return my puck that I had purchased outright and still charged me £50 for a replacemnet, which acoording to their web site, also says I own!

I don't work for sky, receive any gratuities or discounts. They do however pay me in badges 🐵

If I have helped, please click the thumb 🐵

IT & Telecoms professional, Bsc, Hsc 33+ years experience. Hands-on, installation, maintenance & troubleshooting
Qualified (Level 3) Electrical Engineer

Sky from Astra 1989 > sky digital > Sky Hd > Sky Q
Report post
Post 3 of 3
69 Views
Reply
Reply