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Discussion topic: Sky puck remote keeps asking to st up

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This message was authored by: Chloe142

Message posted on ‎18 Apr 2025 06:43 PM

Sky puck remote keeps asking to st up

My sky puck remote keeps asking on screen when I press the blue button to set up the remote, once it is st up press it again and all it does is keep asking to set it up, frustrating or what

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This message was authored by: GD1

Message posted on ‎18 Apr 2025 06:48 PM

Re: Sky puck remote keeps asking to st up

Posted by a Superuser, not a Sky employee. Find out more

@Chloe142  How long have you had the puck & remote?  Once setup it should remain connected.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chloe142

Message posted on ‎19 Apr 2025 06:47 PM

Re: Sky puck remote keeps asking to st up

Since October, changed the batteries, this seems to have worked at the moment

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