Last week the voice control on my sky stream remote stopped working. Press the button, screen prompt comes up, but no response to my voice ("subtitles on/off" etc). So I went through the help suggestions on the app - no change. Ordered a replacement remote. Arrived this morning. Went through the process of pairing, multiple times but can't get it to turn the volume up or down (voice control is working) . The old remote always controlled the TV volume, and the soundbar volume, and turned the TV on and off (long press of remote power button). Doesn't work anymore. So, I call Sky. Spoke to a lady who told me my TV is not longer compatible. Seems odd, Ive not changed anything with the TV, no updates recently. I said we'll if that's the case, you're not giving me the service I need. She says she'll put me through to cancellations. Spoke to another lady in retentions who said "that doesnt sound right, let me talk to customer services". Put me on hold. 55 minutes later, still on hold. Gave up. Any ideas?
