Hi @sarahddd
Pucks are loaned to you by Sky (unless purchased before February 2023). If you call them they will replace it under warranty (we are fellow subscribers here on the forum).
See: https://www.sky.com/help/home and scoll down need more help? And you will see an 0333 number. The forum doesn't allow us to post numbers.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
