18 Oct 2023 09:05 AM
My tv has started to do this since having sky puck ,but the puck works fine on my tv in my bedroom which is an older tv ,is my tv broke
18 Oct 2023 09:09 AM
Posted by a Superuser, not a Sky employee. Find out more@Joyg Looks like an HDMI cable issue, which HDMI cable are you using? Is it the one supplied by Sky? If not can you try that one?
18 Oct 2023 09:28 AM
I was using the one it came with and even tried a different one both the same
18 Oct 2023 09:31 AM
@GD1 I was using the one it came with and even tried a different one both the same ,the puck works fine on my old tv in my bedroom
18 Oct 2023 09:48 AM
Posted by a Superuser, not a Sky employee. Find out more@Joyg Are you able to try another HDMIO input on your TV?
What make is your TV?
18 Oct 2023 09:51 AM
@GD1 ive tried two different hdmi cables they both work fine on my old tv in my bedroom
18 Oct 2023 09:51 AM - last edited: 18 Oct 2023 09:52 AM
Posted by a Superuser, not a Sky employee. Find out more@Joyg No I asked have you tried a different HDMI input on the TV?
18 Oct 2023 09:53 AM
@GD1 think i only have one ,its a Toshiba tv
18 Oct 2023 09:56 AM
Posted by a Superuser, not a Sky employee. Find out more@Joyg Whats the model number, is it a UHD TV? or just HD? Are the pucks set to 1080i and not 2160p?
18 Oct 2023 12:36 PM
@GD1 its a toshiba dont know the model number is about 5 years old as 1080i or 2160p ive not idea what its set to wasnt given a choice