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Discussion topic: Sky puck or my tv ?

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This message was authored by Joyg This message was authored by: Joyg

Sky puck or my tv ?

My tv has started to do this since having sky puck ,but the puck works fine on my tv in my bedroom which is an older tv ,is my tv broke 

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This message was authored by GD1 This message was authored by: GD1

Re: Sky puck or my tv ?

Posted by a Superuser, not a Sky employee. Find out more

@Joyg  Looks like an HDMI cable issue, which HDMI cable are you using?  Is it the one supplied by Sky?   If not can you try that one?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Joyg
Topic Author
This message was authored by Joyg This message was authored by: Joyg

Re: Sky puck or my tv ?

I was using the one it came with and even tried a different  one both  the same 

Joyg
Topic Author
This message was authored by Joyg This message was authored by: Joyg

Re: Sky puck or my tv ?

@GD1 I was using the one it came with and even tried a different  one both  the same ,the puck works fine on my old tv in my bedroom 

This message was authored by GD1 This message was authored by: GD1

Re: Sky puck or my tv ?

Posted by a Superuser, not a Sky employee. Find out more

@Joyg  Are you able to try another HDMIO input on your TV?

 

What make is your TV?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Joyg
Topic Author
This message was authored by Joyg This message was authored by: Joyg

Re: Sky puck or my tv ?

@GD1 ive tried two different hdmi cables they both work fine  on my old tv in my  bedroom 

This message was authored by GD1 This message was authored by: GD1

Re: Sky puck or my tv ?

Posted by a Superuser, not a Sky employee. Find out more

@Joyg  No I asked have you tried a different HDMI input on the TV?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Joyg
Topic Author
This message was authored by Joyg This message was authored by: Joyg

Re: Sky puck or my tv ?

@GD1 think i only have one ,its a Toshiba tv

This message was authored by GD1 This message was authored by: GD1

Re: Sky puck or my tv ?

Posted by a Superuser, not a Sky employee. Find out more

@Joyg  Whats the model number, is it a UHD TV? or just HD?   Are the pucks set to 1080i and not 2160p?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Joyg
Topic Author
This message was authored by Joyg This message was authored by: Joyg

Re: Sky puck or my tv ?

@GD1 its a toshiba dont know the model number  is about 5 years old as 1080i or 2160p ive not idea what its set to wasnt given a choice 

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