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Discussion topic: Sky puck not working

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This message was authored by: wilsonecho

Message posted on ‎07 Oct 2025 07:44 AM

Sky puck not working

Turned puck off and on several minutes restart router only to have light flash and turn itself off 

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This message was authored by: lettice

Message posted on ‎07 Oct 2025 07:47 AM

Re: Sky puck not working

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this Sky help article, namely performing the recovery procedure in step 4;

 

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: wilsonecho

Message posted on ‎07 Oct 2025 08:24 AM

Re: Sky puck not working

Hi thank you I have tried all those options still not working 

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Message posted on ‎07 Oct 2025 09:06 AM

Re: Sky puck not working

@wilsonecho wrote:

Hi thank you I have tried all those options still not working 

You'd better ring Sky and ask for a replacement puck then. It sounds like yours is faulty. 

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