This discussion topic has been answered Discussion topic: Sky puck not working

This message was authored by: wilsonecho · ‎07 Oct 2025

Turned puck off and on several minutes restart router only to have light flash and turn itself off

This message was authored by: BenJoBanjo · ‎07 Oct 2025

@wilsonecho wrote:
Hi thank you I have tried all those options still not working

You'd better ring Sky and ask for a replacement puck then. It sounds like yours is faulty.

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This message was authored by: lettice · ‎07 Oct 2025

Have a read of this Sky help article, namely performing the recovery procedure in step 4;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: wilsonecho · ‎07 Oct 2025

Hi thank you I have tried all those options still not working

This message was authored by: BenJoBanjo · ‎07 Oct 2025

@wilsonecho wrote:
Hi thank you I have tried all those options still not working

You'd better ring Sky and ask for a replacement puck then. It sounds like yours is faulty.

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