@Talktome wrote:
Hi just purchased a sky puck, came on Monday plugged it in every wall and every socke, it's not turning on I ordered a replacement wire, still not working will be ringing them up, to ask for replacement as I think it's the puck it self, I did the whole rest and the factory reset. I just want to know will they first send the replacement and then I send the broken one back or would I need to send the broken one first and then get the replacment also can a sky engineer come and deliver or test it for me
@Talktome there is no engineer support for Sky Stream its a plug-and-play setup.
What exactly is happening when you try to turn the puck on? Are you seeing a little while light appear at the bottom of the puck? Are you seeing anything on your TV screen when the puck is plugged in?
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