Discussion topic: Sky puck

This message was authored by: Trish579 · ‎04 Sep 2025

I recieved my sky glass tv yesterday. When will I recieve my sky puck

This message was authored by: MarkGoldsmith · ‎04 Sep 2025

@Trish579 wrote:
I recieved my sky glass tv yesterday. When will I recieve my sky puck

Did you order a sky stream puck when you ordered Sky Glass? If you have Sky Glass you only need a sky stream puck if you wish to watch Sky on another TV in your house that isn't the Sky Glass ( and have the Whole Home pack added-on to your subscription).

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: mikealanr · ‎04 Sep 2025

Hi @Trish579

We are fellow customers on the community not Sky. Details of your orders can be found in my sky: https://www.sky.com/help/articles/track-sky-order

However note adding whole home doesn't automatically dispatch a puck. You need to order them and pay the £39.99 fee. See: https://www.sky.com/help/articles/sky-stream-faqs

Did your order a puck and was it included on your order confirmation?

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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Discussion topic: Sky puck

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