Sky puck not turning on

[MDJR15]

Hi anyone know why my Stream Puck will not turn on via the remote control ? i have had a new remote sent out but that is still the same. I have to physically got to the puck and press button or sometimes even have to turn on / off at the wall to make the puck tuen on.

Any help appreciated 

[Padam_Padam]

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@MDJR15 wrote:

Hi anyone know why my Stream Puck will not turn on via the remote control ? i have had a new remote sent out but that is still the same. I have to physically got to the puck and press button or sometimes even have to turn on / off at the wall to make the puck tuen on.

Any help appreciated 

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It's a known issue that Sky have been investigating for a while now. No timeline for a fix as yet.

More info here:

https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Bluetooth-won-t-turn-on-my-pucks-voice-control-wo...