Sky puck light is red.

[kat+smiff]

I've restarted my sky stream puck several times now. The indicator light switches from white to red, and nothing. Sky logo is on screen but nothing else happens when I press the home button.

[J_ham]

Hi there, @kat+smiff  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141