@David_- Your post has been moved fro the Sky+ board as you don't have Sky+ you have a stream puck, these are 2 completely different services.
How is you puck connected to your router?
What speed are you getting to the puck?
On the puck open netflix, go to get help, run connection test, what speed is being reported.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
