Sky puck hangs while playing YouTube shorts

[Tipu20]

Hello i recently switched to sky and have strange problem , YouTube short always hangs and I have to exit and relaunch another app then launch YouTube and it works for few videos and then freeze again.

netflix and normal stream works fine , Netflix bandwidth checker showing over 300mbs bandwidth 

any suggestions?

[Ladykel]

We have the same, new to Sky and my son keeps moaning that he can't watch what he wants. 

[Tipu20]

I contacted sky , unfortunately they were not helpful , I tried to upgrade to Sky max and install a pod , still doesn't work.

i also disabled 5G wifi band and only left 2G band , still have the same issue.

looks like something in the version of YouTube App on puck.

its strange that I have the same problem on another pick when it's at the same location but not when it's 2/3 meter nearer to the hub.

i am confident that it has nothing to do with the wifi interfering or 5G/2G band.

 
hope this helps anyone who is upgrading to get the pods.

[andsend24]

I've had issues with YouTube since the new update. 

Blank screen and only option is to reset the puck. 

[Exiled-in-HH]

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@andsend24 wrote:

I've had issues with YouTube since the new update. 

Blank screen and only option is to reset the puck. 

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Did you RESET OR RESTART the puck?

[andsend24]

Of course. 

[Exiled-in-HH]

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@andsend24 wrote:

Of course. 

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Which was it they are very different😉

[Tipu20]

I have Reset the puck , reset the app , refreshed the app , signed-in , signed-out still no joy. Used it in signed - out mode , tried two different accounts still same issue.

interesting thing is that if I switch to next video short and doesn't let the video play fully then I can watch 30x more before it freeze

[n97user]

Yep, happens to me too. I wonder sometimes if I made the right decision to ditch Q and move to Stream.  It needs a lot of polish. Q was superior in almost every way. 

[lettice]

I thought I'd try this.

I rarely use the Shorts option.

But been giving it a good go this morning and not seeing this issue.

Have swapped through a couple of YouTube accounts on both my pucks and that made no difference.

Ive never had a problems at all with YouTube since I got my Pucks back in February and do use it every day a few times  during the day.

For clarity, can you go through how you are using Shorts, to get this problem.

In case I am missing something in the way you are using it