It's an unbelievably bad service! Have had my sky stream puck since November 11th and have not been able to use it for more than 30 minutes at a time since then. Customer service is woeful, have been asked to update software etc multiple times which I have done, have been asked to go through all "the steps" multiple times, asked for a new puck and told we would have to pay for it and get a credit! Have paid two months for next to zero service and every "customer service" person has been awful, couldn't understand what they were saying, offered no solutions, didn't call back when they said they would. Really appalling service.
now told we can't cancel our contract and the only solution is to pay for a new puck and then get a credit which I refuse to do because if I pay for another one that doesn't work, I'm still in the same position but down even more money!!
id love someone in sky to actually read this and give me a call with some actual practical solutions before I take this the legal route.
